Terms of Service

Home Services Agreement

This Agreement (“Agreement”) is made between:

Caledon Renovations Home Services (“Contractor”) and (“Client”)

1. Scope of Work

The Contractor agrees to perform general handyman services as described in the approved estimate or work order. Any additional work or materials not listed in the estimate will be billed separately and subject to Client approval before proceeding.

2. Payment Terms

A deposit hold of $250.00 is required to secure the service date. This amount is charged to the Client’s credit card and applied toward the final invoice.

Final payment is due immediately upon completion of services and may be made by credit card or e-transfer.

Any unpaid balances after seven (7) days will accrue interest at 2% per month (24% per annum) until paid in full.

Materials, supplies, or disposal fees (if applicable) will be itemized on the invoice.

The Client authorizes the Contractor to charge the credit card on file for the deposit amount to hold the booking date. All estimates are provided based on the information available at the time and may be adjusted if the actual site conditions or scope differ from those initially described.

3. Cancellation Policy

Cancellations or rescheduling must be made in writing at least 24 hours in advance of the scheduled appointment.

Cancellations made less than 24 hours before the appointment will incur a $50.00 late cancellation fee.

The Contractor reserves the right to reschedule due to weather, illness, or unforeseen circumstances, with written notice provided to the Client 24 hours in advance of the scheduled start date.

If the Contractor has already dispatched personnel or materials to the job site before cancellation, a $100 dispatch and administrative fee may apply in addition to the cancellation fee.

4. Site Preparation

The Client must ensure that the work area is clear, accessible, and free of personal items, furniture, or obstructions before the Contractor’s arrival.

The Contractor is not responsible for moving personal belongings or furniture unless agreed upon in writing.

The Contractor is not liable for damage to items left in or near the work area.

The Contractor will take reasonable precautions to protect the Client’s property; however, the Client is responsible for securing or removing fragile, valuable, or irreplaceable items from the work area prior to the start of work.

5. Safety and Property Access

The Client must ensure a safe working environment and access to necessary utilities such as water and electricity.

Pets must be secured away from the work area during the project.

The Contractor reserves the right to refuse service if conditions are unsafe or unsanitary; in such cases, the deposit less arrival fee of $50.00 will be refunded.

The Client grants the Contractor permission to take before-and-after photos of the work area for documentation, quality assurance, and portfolio purposes. Photos of identifiable persons or personal items will not be used publicly without Client consent.

6. Terms and Rates

The minimum service charge is $250.00 per visit.

Any additional time required beyond the quoted scope of work will be billed at $85.00 per hour, charged in 30-minute increments.

Any additional materials, permits, or specialty tools required to complete the work will be billed separately at cost plus a reasonable handling fee.

Quotes and estimates are valid for 10 days from the date of issue.

Work performed outside of regular business hours (Monday–Friday, 8:00 a.m. to 8:00 p.m.) or on weekends or holidays may be subject to an overtime rate of 1.5x the standard hourly rate unless otherwise agreed in writing. A travel charge may apply for services outside the Contractor’s standard service area.

7. Warranty

Labour Warranty: The Contractor warrants all labour performed for one (1) year from the date of completion.

Materials Warranty: Any materials supplied by the Contractor or the Client are covered only to the extent of the manufacturer’s warranty.

The warranty excludes:

Normal wear and tear, misuse, neglect, or damage caused by others.

Work altered, repaired, or tampered with by anyone other than the Contractor.

Issues arising from pre-existing or concealed conditions not visible or disclosed at the time of service will be quoted separately and must be approved in writing by both parties before additional work begins.
Warranty service will be scheduled at the Contractor’s earliest availability and limited to correcting or repairing the original work performed.

8. Liability

The Contractor carries standard liability insurance and will take reasonable precautions while performing work. The Contractor shall not be held liable for indirect, incidental, or consequential damages, including loss of use or delay caused by unforeseen issues, material shortages, or other circumstances beyond reasonable control.

The Contractor may use qualified subcontractors or specialists where appropriate. The Contractor’s total liability under this Agreement shall not exceed the total amount paid by the Client for the services rendered.

9. Entire Agreement

This Agreement represents the entire understanding between the Contractor and the Client. No other promises or agreements, written or oral, shall be binding unless signed by both parties.

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario. If any part of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full effect.

10. Dispute Resolution

Any disputes arising under this Agreement shall first be addressed through good-faith negotiation between the Contractor and the Client. If unresolved, both parties agree to submit the matter to mediation or small claims court in Ontario before pursuing further legal remedies.